xTool Refurbished Products Policy

xTool Good Refurbished Products are pre-owned and re-packaged. But they still run well and inspire endless good ideas of dream-makers and DIY hobbyists. To make the most of them, to reduce carbon emission 🌿, to appreciate DIY dreams ✨ of YOU ALL whatever budget you have, xTool inspected and fixed up as renewed ones. When they come to you, we make sure they are good and have undergone xTool's stringent refurbishment.

Your Must-Know Before Purchase

▸ Each xTool Good Refurbished Product: 

• Undergoes full functionality testing, where any defective modules are replaced; 
• Is put through a thorough cleaning and inspection process; 
• Is repackaged (including appropriate manuals, and parts);
• Undergoes the same basic testing procedures and is assessed with the same technical guidelines as new xTool products; 
• Some of the refurbished products may have slight signs of wear, which will not affect the normal functionality of the machine. Return requests for such reasons will not be entertained.

The warranty policy for xTool's new products also applies in xTool good refurbished products. (However, refurbished products can only be exchanged for refurbished products, not new products). 

▸ Return & Refund Policy

• Your package hasn't been shipped: In this circumstance, please email us at vicky@info.xtool.com to issue your order cancellation request within 12 hours. This is the fastest way you can get your order refunded. You are suggested not to open a chargeback, because your refund will thus be delayed, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund by your bank.
• Your package is on the way: In this circumstance, please email us at vicky@info.xtool.com to intercept your package by vicky@info.xtool.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of package interception.
• Your package has been received: Once the package has been confirmed and signed for, you will not enjoy the current xTool official store return/refund policy. And the replacement policy is valid, however, refurbished products can only be exchanged for refurbished products, not new products). 

If you approve of our policy, your refund will be processed. PS: The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.